We offer a 30 days returns/exchange policy from the date shown on the shipping confirmation email, within that timeframe you can return the item in store or send to the below address:
81-83 Yorkshire Street
Our returns process is simple, just use the returns note in your parcel and follow the steps below:
- Write the reason for the item(s) you are returning, and let us know if you require a refund or exchange.
- Place the return note inside the parcel with the item(s) you are returning.
- Tear off the returns address and attach it to the outside of the parcel.
- Return your parcel using your preferred method. Please be aware that we don’t offer free returns. Postage is paid by the sender and will not be refunded by ZUTTI.
- Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 28 days to the payment method that you used to place your order.
Please note that products returned shall be in good conditions, i.e. in the same status as you received it.